Support
Most subscription questions are handled directly by Apple through your Apple Account settings. For anything else, email us — we answer support requests for every app we publish.
support@appenvisions.comHow do I manage or cancel a subscription?
Subscriptions are managed by Apple, not inside the app. On your iPhone or iPad, open Settings, tap your name, then tap Subscriptions to view, change or cancel any plan. Apple also explains the steps in its guide: If you want to cancel a subscription from Apple.
How do I request a refund?
Refunds for App Store purchases are issued by Apple. Sign in at reportaproblem.apple.com, choose the purchase and select “Request a refund”, or follow Apple’s guide: Request a refund for apps or content you bought from Apple.
I deleted the app, but the subscription renewed anyway.
Deleting an app does not cancel its subscription. Cancel it in Settings → your name → Subscriptions at least 24 hours before the renewal date; otherwise the current period is charged as scheduled.
I paid for premium but it isn’t unlocked.
First make sure you are signed in with the same Apple Account that made the purchase, then use the “Restore Purchases” button in the app’s settings and restart the app. If premium is still locked, email us and include the app name and your App Store receipt — we will sort it out.
How do I contact support?
Email support@appenvisions.com. Please mention the app name, your device model and iOS version — it helps us answer faster.