Terms of Use and EULA

Terms of Use and EULA

Mobile applications, AI services and website

These Terms of Use and End User Licence Agreement form a legal agreement between you and APPENVISION LTD. Please read them before downloading, accessing, subscribing to or using an App or Appenvision-branded service.

1. Agreement and company details

APPENVISION LTD (“Appenvision”, “we”, “us”, “our”) is registered in England and Wales with company number 12392130 and registered office at Office 34a, Business Centre, 9 Lydden Road, London SW18 4LT, United Kingdom.

These Terms apply to mobile applications published by Appenvision on the Apple App Store or Google Play, including renamed or successor versions, associated online features and appenvisions.com (together, the “Services”). The portfolio includes AI, photo, document, identification, network/VPN, personalisation, music, time, puzzle and other utility products.

By downloading, installing, accessing, purchasing through or using a Service, you agree to these Terms. If you do not agree, do not use the Service. A feature-specific notice, store purchase screen and mandatory platform terms also apply.

2. Eligibility and minors

The Services are general-audience products and are not directed to children under 13. A store age rating describes content suitability and does not mean a Service is designed for children. If you are under the age of legal majority where you live, you may use a Service only with a parent or legal guardian’s involvement and permission. Higher local minimum ages apply to consent, AI, account, purchase or other restricted features.

3. Licence

Subject to these Terms and applicable platform rules, we grant a limited, personal, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and use the object-code version of an App on devices you own or control for lawful personal, non-commercial purposes.

For an App obtained through Apple, the licence is limited to Apple-branded products you own or control and use permitted by Apple Media Services Terms and Usage Rules. Google Play use is also subject to Google Play terms. No source code, ownership or other intellectual-property right is transferred.

4. Restrictions and acceptable use

Except where applicable law expressly permits and cannot be restricted, you must not:

• copy, modify, translate, adapt, reverse engineer, decompile, disassemble, derive source code from or create derivative works of a Service or its server software;
• sell, rent, lease, sublicense, distribute, transfer or commercially exploit a Service, account, entitlement, virtual item or access to an online feature;
• circumvent subscriptions, purchases, advertising, rate limits, security, attribution, access controls or technical protection;
• use automation, scraping, bots, unauthorised clients or excessive requests that burden, disrupt or probe a Service;
• use AI, network, VPN, document, fax, keyboard or other features for unlawful surveillance, unauthorised network access, spam, fraud, infringement, harassment or harmful activity;
• upload malware or material that is illegal, exploitative, hateful, threatening, sexually abusive, privacy-invasive or infringes another person’s rights; or
• encourage or assist anyone to do any of the above.

5. Accounts, local data and device permissions

Most Services do not require a general Appenvision account and store ordinary preferences or history locally. Removing an App, clearing its data, changing devices or disabling platform synchronisation may permanently remove non-restorable content. Keep any supported backup you need.

If a Service offers an account, cloud history or synchronisation, keep credentials secure, provide accurate information and notify support of suspected unauthorised access. Account deletion is available through the method shown in the Service or by support request; deleting an account does not automatically cancel a store subscription.

A Service may request camera, photos, microphone, location, local-network, notification, VPN configuration or other permissions only for a corresponding feature. Current Services do not integrate with HealthKit or Health Connect. You can refuse or withdraw a permission in device settings, but the affected feature may not work.

6. User Content

You retain rights you hold in prompts, text, photos, videos, documents, signatures, notes and other material you submit (“User Content”). You must have the rights and permissions needed to use it, including authority to process another person’s image, personal data, document or contact details.

You grant Appenvision and the providers identified for the selected feature a worldwide, non-exclusive, royalty-free licence to host, reproduce, transmit, adapt and process User Content only as needed to provide, secure and improve that feature, comply with law and enforce these Terms. This licence ends when the relevant content is deleted, except for limited backup, security or legal retention.

7. AI and identification features

AI-enabled Services use the OpenAI API to process prompts, selected images, documents or other inputs and return generated or classified output. The selected input leaves the device only after the user starts the relevant online feature. Do not submit confidential, regulated or sensitive content unless the feature clearly supports it and you are authorised to do so.

• Accuracy. AI and recognition output may be incomplete, inaccurate, outdated, unsafe or unsuitable. Verify important results independently.
• No professional advice. Output is not medical, legal, financial, emergency, safety or other professional advice and must not replace a qualified professional.
• Rights and originality. Generated output may resemble existing material and may not qualify for intellectual-property protection. We do not guarantee exclusivity, ownership or non-infringement.
• Responsible use. You must not use output to deceive, impersonate, make high-impact decisions about a person without lawful review, or create prohibited content.
• Provider terms. OpenAI’s applicable usage and safety policies may impose additional conditions on an AI feature.

8. Network, Wi-Fi, VPN and remote-control features

Appenvision rents and operates the servers used for its custom VPN and backend functions; server-hosting companies provide infrastructure rather than a separate consumer-facing VPN service. Use network scanning, Wi-Fi analysis, VPN and remote-control tools only on networks, devices and services you own or are authorised to access. Network traffic is processed in transit to route the requested VPN connection. Results can be incomplete or inaccurate and do not guarantee security, anonymity, availability or compatibility. A VPN changes the apparent network route but cannot protect against every threat, malicious destination, account compromise or device-level tracking. Do not rely on a Service as the sole security control for sensitive activity.

9. Document, photo, fax and communication features

You are responsible for reviewing scans, OCR text, conversions, signatures, faxes, messages and recipient details before sending or relying on them. An electronic signature or edited document is not guaranteed to satisfy a particular legal, evidential or filing requirement. Delivery status is not proof that a recipient read or legally received a message. Keep original documents and independent records where needed.

Photo, avatar and face-effect features are creative tools, not identity-verification systems. Do not create or distribute deceptive impersonations, intimate imagery without consent or material that violates publicity, privacy or intellectual-property rights.

10. Our intellectual property

The Services, software, interface, supplied templates, artwork, text, models or model configurations, branding, trade marks and other materials are owned by or licensed to Appenvision and protected by intellectual-property law. No right is granted except the limited licence in these Terms. Third-party names and marks belong to their owners and do not imply endorsement.

11. Third-party services and content

A Service may link to or interoperate with Apple, Google, OpenAI, advertising/attribution and analytics providers, server-hosting companies, social networks or other third-party services. Their terms and privacy notices govern their own services. Appenvision is responsible for selecting and configuring providers it integrates but does not control an external service’s availability, independent content or separate transaction.

12. Advertising

Some Services display third-party rewarded, interstitial, banner, native or other advertising. Ads may link to advertiser content Appenvision does not control. Advertising/tracking choices are described in the Privacy Policy and can be reviewed through Privacy Choices where consent-based processing applies. Paid functionality will not be conditioned on consent to unnecessary tracking where prohibited.

13. Purchases, subscriptions and free trials

Services may offer paid downloads, one-time purchases, consumables, subscriptions, introductory offers or free trials. Before confirmation, the purchase screen shows the product, seller, actual price, currency, billing period, renewal timing, trial duration, post-trial price and other material conditions. The store display at confirmation controls if it differs from an example or earlier marketing statement.

• Checkout. Apple or Google processes store purchases. Appenvision receives the order and entitlement information needed for delivery and support, not full card details.
• Automatic renewal. An auto-renewing subscription continues for the disclosed period until cancelled. The purchasing provider charges the displayed renewal price and handles required price-change notice or consent.
• Trials and offers. Eligibility is determined by the store. Unless cancelled before the deadline shown at checkout, a trial converts to the paid plan at the disclosed price.
• Cancellation. Manage or cancel through the purchasing Apple or Google account. Deleting an App or account does not cancel a subscription. Cancellation normally takes effect at the end of the paid period unless the store or mandatory law provides otherwise.
• Restoration. Restorable purchases can be restored using the applicable store mechanism. Consumables or previously used service credits may not be restorable.
• Refunds. Refund requests are handled under the purchasing store’s rules and mandatory consumer law. No provision in these Terms makes all purchases absolutely final where a refund or remedy is legally required.

14. Virtual items and service credits

Where a Service offers coins, credits, generations or other virtual units, they are limited licensed digital features, not money or property. Except where law requires otherwise, they have no cash value, cannot be redeemed for cash or transferred outside authorised features, and may be balanced or discontinued for service, fraud, legal or technical reasons. Paid units do not expire solely with time unless the purchase screen clearly and lawfully states an expiry. A verified technical failure is handled under store rules and mandatory consumer remedies.

15. Service changes and availability

We may provide updates, patches or new versions and may require an update for security, compatibility or continued online access. Features, models, providers, limits, output quality, offers and technical requirements may change. We may suspend a Service for maintenance, security, provider failure or legal reasons.

We may discontinue a Service or online feature. Where reasonably practicable, we will give advance notice of material discontinuation affecting paid ongoing access and provide any remedy required by law. We do not guarantee support for every device, operating-system version or future third-party service.

16. Support and feedback

Support is provided through support@appenvisions.com. Include the App, platform, version and relevant order or installation information. If you send ideas or feedback, you grant us a worldwide, perpetual, irrevocable, royalty-free right to use and incorporate them without payment, but this does not transfer ownership of unrelated User Content.

17. Privacy

Our Privacy Policy explains processing by Apps, OpenAI-powered and document/network features, website analytics, advertising and diagnostics, and how to exercise privacy choices.

18. Suspension and termination

You may stop using a Service at any time. We may suspend or terminate online access or the licence where you materially or repeatedly breach these Terms, commit fraud, fail to pay, threaten safety or security, infringe rights, misuse AI/network/communication features, or where action is reasonably necessary to comply with law or protect users and services.

Where appropriate and legally required, we consider seriousness, recurrence and impact and may provide notice or an opportunity to appeal through support. Immediate action may be taken for urgent fraud, security, legal or safety risks. Termination does not automatically cancel a subscription; cancel through the purchase provider.

19. Warranties and disclaimers

Nothing in these Terms excludes a warranty, guarantee or statutory right that cannot lawfully be excluded. Subject to that rule, Services are provided “as is” and “as available”. We do not promise uninterrupted, error-free or permanently available operation, correction of every defect, compatibility with every device or third-party service, or accuracy of AI, identification, OCR, network, VPN or delivery results.

20. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability or statutory right that cannot lawfully be excluded or limited.

If we fail to comply with these Terms, we are responsible for loss or damage that is a reasonably foreseeable result of that failure. Loss or damage is foreseeable if it was obvious that it might occur or if, when the agreement was made, both you and we knew it might occur.

The Services are provided for personal and non-commercial use. We are not responsible for business losses, including loss of profit, revenue, opportunity or business interruption, arising from consumer use. We are not responsible to the extent loss results from misuse, an unsupported or materially modified device, failure to install a security update after reasonable notice, or circumstances outside our reasonable control.

21. Governing law and disputes

These Terms are governed by the law of England and Wales. A consumer retains mandatory protections of the country where they habitually live and may bring proceedings in England and Wales or, where mandatory law permits, their home jurisdiction. We do not require unlawful binding arbitration or an unlawful waiver of class or collective rights.

Before filing a claim, contact support so the parties can try to resolve it informally. This does not suspend a limitation period or prevent urgent relief.

22. General terms

• Changes. We may update these Terms for legal, security, technical or product reasons. Material changes affecting existing rights are notified before taking effect where reasonably practicable and do not retroactively remove an accrued mandatory right.
• Assignment. You may not transfer the licence or account. We may transfer these Terms in a reorganisation, financing or sale provided mandatory rights are not reduced.
• Severability. If a provision is unlawful or unenforceable, it applies to the maximum lawful extent and the remainder continues.
• No waiver. A delay in enforcing a right is not a waiver.
• Entire agreement. These Terms, the applicable purchase screen and mandatory platform/provider terms form the agreement about the Services, without excluding fraud liability or mandatory rights.
• Language. The English version controls to the extent permitted by law. A translation is for convenience unless local law requires otherwise.

23. Apple-specific terms

If you downloaded an App from Apple’s App Store, the following terms apply:

1. These Terms are between you and Appenvision, not Apple. Appenvision, not Apple, is solely responsible for the App and its content.
2. Apple has no obligation to provide maintenance or support. Contact Appenvision using the details below.
3. If the App fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price paid for the App, if any. To the maximum extent permitted by law, Apple has no other warranty obligation; Appenvision is responsible for other claims attributable to failure to conform.
4. Appenvision, not Apple, is responsible for claims relating to the App or possession/use of it, including product-liability, legal-compliance and consumer-protection claims.
5. Appenvision, not Apple, is responsible for investigation, defence, settlement and discharge of third-party intellectual-property claims relating to the App or its use.
6. You represent that you are not located in a country subject to a United States Government embargo or designated as supporting terrorism and are not on a prohibited or restricted parties list.
7. You must comply with applicable third-party agreement terms, including wireless-data terms.
8. Apple and its subsidiaries are third-party beneficiaries of this section and may enforce it after acceptance.

Apple’s Standard Licensed Application End User License Agreement may also apply: apple.com/legal/internet-services/itunes/dev/stdeula/

These Terms supplement Apple’s Standard EULA and do not replace it as a custom EULA unless Appenvision expressly submits, and Apple accepts, a custom EULA for the affected App.

24. Google Play-specific terms

For a Service obtained through Google Play, these Terms are between you and Appenvision; Google is not responsible for providing the Service or support. Google Play use and purchases are also subject to Google Play terms. Refunds, cancellations, subscription management and restoration are handled under section 13 and applicable Google Play tools, without limiting mandatory consumer rights.

25. Contact

APPENVISION LTD

Company number 12392130

Office 34a, Business Centre

9 Lydden Road

London SW18 4LT

United Kingdom

Email: support@appenvisions.com